FAQ

Question Answer
What is Vandamor? Vandamor is your destination for high-quality and stylish pet products. We offer innovative and durable items to enhance your pet's well-being and happiness.
How do I place an order? Browse products on Vandamor.de, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
What payment methods are accepted? We accept credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.
Do you offer international shipping? Currently, we only ship within Germany. We are working on expanding our shipping options.
How long does shipping take? Orders are processed within 1-2 business days and delivered within 3-5 business days.
How can I track my order? You will receive a tracking number via email once your order has been shipped. Use this number to track your order on our website or the courier's site.
What is your return policy? You can return items within 14 days of receipt. Items must be in original condition and packaging. Contact us at returns@vandamor.de for return instructions.
How do I contact customer support? Reach us at info@vandamor.de or call +49 123 4567890 during support hours: Monday - Friday, 9:00 AM - 5:00 PM (CET).
Do your products come with a warranty? Yes, our products come with a 2-year warranty against defects. This warranty does not cover damage caused by misuse or normal wear and tear.
How can I stay updated on promotions and new products? Follow us on social media: Facebook: Vandamor, Instagram: @Vandamor. Subscribe to our newsletter for the latest updates and exclusive offers.